Refund and Returns Policy

Effective Date: 11th January 2025

Welcome to TruGrowth! We are committed to ensuring customer satisfaction and maintaining fair practices. This Refunds and Returns Policy outlines the terms under which refunds and returns for our digital products and courses are processed. Please read this policy carefully before making a purchase.

1. Scope of Policy

This policy applies to all digital products and courses purchased through trugrowthblog.com (the “Site”). Digital products are non-tangible, downloadable, or online-access-only content, including but not limited to:

  • Personal development courses
  • Digital tools or templates
  • E-books and guides

2. General Refund Eligibility

We strive to provide high-quality content and value in every product. However, we understand there may be cases where you are not satisfied. Refund requests will be considered under the following conditions:

  • Refund Period: Refund requests must be made within 30 days of the purchase date.
  • Usage Restrictions: Refunds are only applicable if the digital product or course has not been fully consumed, downloaded, or accessed beyond a reasonable trial period.
  • Promotional Products: Refunds are not applicable to discounted or promotional products unless required by applicable law.

3. How to Initiate a Refund Request

To request a refund, please follow these steps:

  1. Contact Support: Send an email to [email protected] with the subject line “Refund Request.”
  2. Provide Details: Include the following in your email:
    • Your full name and email address used at the time of purchase
    • Order ID or proof of purchase
    • The product or course name
    • A brief explanation of why you are requesting a refund
  3. Await Review: Refund requests will be reviewed within 3-7 business days, and you will receive an email confirmation regarding the outcome.

4. Refund Approval Process

Refunds will be granted under the following circumstances:

  • Non-Satisfaction: If the content does not meet your expectations and you provide reasonable justification for dissatisfaction.
  • Technical Issues: If you encounter irreparable technical difficulties accessing the product or course.
  • Accidental Purchase: If you mistakenly purchased the wrong product, provided it has not been accessed or consumed.

5. Refund Denial Conditions

Refund requests will not be approved under these conditions:

  • The refund request is made after the 30-day refund window.
  • The digital product or course has been substantially accessed, consumed, or downloaded.
  • Claims of dissatisfaction without reasonable explanation or evidence.
  • Products marked as “Non-Refundable” at the time of purchase (e.g., certain promotions or bundled offers).
  • Unauthorized purchases or requests made by third parties not directly associated with the original buyer.

6. Processing Refunds

  • Refunds will be issued via the original payment method used for purchase.
  • Processing time for refunds may vary depending on your payment provider but is generally 7-10 business days after approval.
  • No additional processing fees will be charged for approved refunds.

7. Additional Fees and Costs

  • There are no hidden fees for processing refund requests.
  • If applicable, any third-party transaction fees (e.g., credit card processing fees) may not be refundable, subject to the terms of the payment processor.

8. No Returns for Digital Products

Since our products are digital and cannot be physically returned, we do not accept product returns. Refunds are issued only under the conditions specified in this policy.

9. Exceptions to the Policy

We are committed to addressing individual situations fairly. In extraordinary cases, we may evaluate requests outside the standard refund policy. These decisions will be at the sole discretion of TruGrowth.

10. Contact Information for Support

If you have any questions about this Refunds and Returns Policy or need assistance, please contact our customer support team:

11. Changes to This Policy

TruGrowth reserves the right to update or modify this policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the Site or purchases after such updates constitute your acknowledgment and acceptance of the revised policy.

We value your trust and strive to ensure your experience with TruGrowth is positive and enriching. Thank you for your support!